Privacy Policy

This privacy policy is issued on behalf of all Blissful Balance companies. All the different Blissful Balance legal entities have decided that the Danish company Blissful Balance is our global data controller (the one responsible for the data). So when we use the words "we", "us" or Blissful Balance. Your rights as a person about whom we hold personal data (data subject): You can make changes to your account information yourself by editing it in your account settings. If you wish to unsubscribe from, for example, newsletters or marketing emails, you will be able to do so via the link provided in these emails. If you wish to delete the cookies placed, our cookie policy will tell you how to do this (more on this later in the Policy under "Cookies"). At any time while we hold or process your personal data, you have the following rights: Right of access – you have the right to request a copy of the information we hold about you. Right to rectification – you have the right to have data we hold about you corrected that is inaccurate or incomplete. Right to be forgotten – in certain circumstances you can ask to delete data we hold about you from our records. Where we are legally obliged to keep the information, or where it is impossible or disproportionate to do so, we will not delete it and will only keep it for as long as it is necessary and we have time limits on our data systems. Right to restriction of processing – where certain conditions apply that give the right to restrict processing. Right to portability – you have the right to have data we hold about you transmitted to another organisation. Right to object – you have the right to object to certain types of processing, such as direct marketing. Right to object to automated processing, including profiling. You also have the right to stop a computer making decisions about you directly (this does not include general marketing based on your age or gender).Right to judicial review: if we refuse your request under access rights, we will provide you with reasons. You have the right to complain. Before you contact us, there is one thing to keep in mind. Our websites and apps may contain links to other websites that we do not own or control. For example, these may be social media platforms/services. We are not responsible for the privacy practices of these sites, so if you have any questions about such sites, you should contact the site directly. We also strongly recommend that you be aware of and read the privacy policies of other sites, as they may very well collect, store, use and share your personal information. Our data collection policies: We take your privacy very seriously, so we only ask for the information we need to provide you with a great service. Whenever we collect customer data, we ensure: We ask for permission to collect the data We only use the data for the agreed reason and for as long as it is needed. At a minimum, we will comply with local data protection laws in the country where we provide services to you through our website or our apps. We retain data that we are required to retain by law. We explain why we need the data and how we will use it (unless we have a lawful reason not to). We regularly review and update the privacy information (we may also check the data against another database to ensure it is correct). We do not share the data with anyone unless we have a legal or legitimate reason to do so or we have your permission. Why we need to process personal data: In legal terms, “processing data” describes how we collect, store, use, transfer and delete the data we receive from customers and their employees. When you share your personal information with us in our online products or channels, we process your data as described in this Privacy Policy. We need to process customers’ personal data to: Customers can buy products from our online channels and deliver them to their users. Customers can register for any accounts and services they want to use. Customers can use eloomi’s online and offline learning experience. We may send customers any information they have requested from us or respond to their questions. We may ask customers to give us feedback on our services through questionnaires and surveys. We may provide our customers with relevant marketing information about our products. How we process personal information: When you visit our online products or channels, we use technologies such as cookies, flash cookies, pixels and web beacons to process your personal information. Please note that if you enable the cookie prevention feature on your device, some of our services and features on the site will no longer work. We also collect information from other trusted sources so that we can update or supplement the personal information we have collected ourselves. How long we retain your personal information: We will retain your personal information for as long as your account is active or as needed to provide our products and services. We have what is called a retention policy for each category of personal information we process. If you want to close your account or have us delete your data, we will only retain the information we need for legal reasons, to resolve a dispute, or to enforce our agreements Our cookie policy: Cookies are small data files that your browser places on your computer or device. The cookie itself does not contain or collect information. However, when it is read by a server via a web browser, it can help the website provide a more user-friendly service - for example, by remembering previous purchases or account details. Like most websites, our online channels and our applications (apps) collect some information (such as IP addresses, browsers, ISPs, referring pages, exit pages, operating systems, date stamps, timestamps, and clickstream data). This information will not be linked to any other information we collect about you unless you have consented to it. We and our third-party tracking utility partners use browser storage, application storage, cookies, pixels, beacons, scripts, and tags to analyze trends, administer the site, track users' movements around the site, and gather demographic information about our overall user base. We may receive reports on this from our third-party tracking partners on an individual and aggregate basis. Data Security and Integrity: The security, integrity, and confidentiality of customer information is extremely important to us. We employ technical, administrative, and physical security measures to protect personal information from unauthorized access, disclosure, use, and modification. All external transmissions containing personal information are done using encrypted technology. Credit card information is processed by approved service providers who are PCI (Payment Card Industry) compliant and have appropriate security measures in place. While we regularly review our security procedures and evaluate new technologies and methods to make our online channels more secure, no security measures are perfect or impenetrable. Our customers, employees and partners also play an important role in protecting information. We encourage customers to choose passwords that are difficult for others to guess and to keep their personal passwords secret. If you notice any weaknesses or problems in our security, please contact our customer support team at eloomi as soon as possible. If we ever experience a data breach where customer information may be misused, we will contact customers as required by law. We will also contact data protection authorities if necessary.